Frequently Asked Questions

Your Questions, Answered

We understand that seeking therapy is a personal and sometimes daunting journey. We want to make this process as easy as possible for you. That’s why we’ve compiled this list of frequently asked questions to address your concerns and provide clarity about our services.

FAQ

General Information

What is BetterMe Psychology?

BetterMe Psychology is a psychology clinic based in Calgary, Alberta, Canada, offering mental health services in a culturally sensitive manner. We specialize in providing therapy in multiple languages, including English, Spanish, French, Portuguese, and Arabic.

When was BetterMe Psychology founded?

BetterMe Psychology was founded in 2021 by Juliana Mesquita Hupsel, a psychologist with a passion for helping others and making a difference in the mental health landscape.

Where is BetterMe Psychology located?

Find us at Fish Creek Executive Centre: 340 Midpark Way SE #300. Calgary, AB T2X 1P1.

Services Offered

What types of therapy does BetterMe Psychology offer?

We offer a range of services, including:

1. Online Therapy
2. Individual Counseling
3. Couples & Marriage Therapy
4. Teen Counseling
5. WCB Services
6. Culturally Informed Therapy
7. Mediation Services
8. Non-Insured Health Benefits for Aboriginals

Do you offer online therapy?

Yes, we provide secure online therapy sessions along with in-person appointments to accommodate different client preferences.

What languages are therapy sessions available in?

We offer therapy sessions in English, Spanish, French, Portuguese, and Arabic.

Our Approach

What is your approach to therapy?

We prioritize a client-centered and holistic approach, incorporating techniques like Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Eye Movement Desensitization and Reprocessing (EMDR), and Accelerated Resolution Therapy (ART). Our therapists are trained in culturally informed practices to ensure respectful and effective care.

How do you ensure cultural sensitivity in therapy?

We employ therapists trained in culturally informed practices and offer services in multiple languages, ensuring that clients from diverse backgrounds feel respected and understood.

Insurance And Billing

Do you accept insurance?

Yes, we work closely with insurance providers and offer direct billing to simplify the process for our clients.

Do you offer services covered by the Workers Compensation Board (WCB) of Alberta?

Yes, we provide counseling services approved by the WCB of Alberta, focusing on recovery and successful return to work.

How do I know if my insurance will cover your services?

We recommend contacting your insurance provider to confirm coverage details. Our administrative team can assist with any questions regarding direct billing and insurance claims.

Contact And Support

How can I book an appointment?

You can book an appointment by visiting our website at www.bettermepsychology.com or contacting our administrative team for assistance.

What kind of after-sales support do you offer?

To maintain client relationships and provide ongoing support, we offer follow-up sessions, access to an online resource portal, periodic check-ins, and personalized communication.

What should I do if I need to reschedule or cancel my appointment?

Please contact our administrative team as soon as possible if you need to reschedule or cancel your appointment. We have a flexible cancellation policy to accommodate unforeseen circumstances.

Additional Information

How do you ensure client safety and confidentiality?

We adhere to strict confidentiality laws and regulations, maintaining secure records and using encrypted platforms for online therapy sessions. We also follow ethical guidelines set by psychological and mental health boards.

How do you engage with the community?

We actively engage in community initiatives, workshops, and partnerships with local organizations to promote mental health awareness and support broader community wellness.

How do you handle emergencies or crises?

We have clear protocols for handling emergency situations and mental health crises. In such cases, we refer clients to appropriate medical or emergency services to ensure their safety and well-being.

Take The Next Step Toward Healing

We hope this FAQ has been helpful. If you have any further questions or would like to schedule an appointment, please don’t hesitate to contact us. We’re here to support you on your journey to better mental health.