FAQs

In-person and online therapy services for the Calgary area and within Alberta.

Direct Billing

We provide direct billing for Alberta Blue Cross and Green Shield insurance holders. We are also an approved service provider for the Royal Canadian Mounted Police (RCMP), Veterans Affairs Canada (VAC), and for Newcomers covered by the Interim Federal Health Program (IFHP). We are also proud to inform you that we are approved as a WCB provider. If you are an Indigenous Person covered by the NIHB, we can direct the bill for you, so you can focus on yourself. 

We want you to worry about getting better and we take care of the rest.

We are also accepted by most private extended health insurance companies. All you need to do is submit the receipt to your insurance company to be reimbursed for the session. Does not have insurance coverage? No problem. You can claim the services we provide as a tax-deductible health expense.

**The fees are slightly lower than the College of Alberta Psychologist’s (CAP) fee guide so as to make treatment more affordable for individuals in need. 

***An invoice is provided after each session and expenses can often be claimed through extended health insurance.

Sliding Scale

Payment

Payment is due at the time of service. We accept all major credit cards, debit and e-transfers. A receipt will be provided for your records.​

Cancellation Policy

If you are unable to attend a session, please make sure you cancel or reschedule at least 24 hours beforehand. If you cancel less than 24 hours in advance or do not show up for your appointment, you will be charged for the missed session.

Benefit Coverage

Insurance coverage tends to vary widely by provider, so it is your responsibility to check with your insurance company as to what coverage you have before you start treatment.

Frequently Asked Questions

The first session is also called the intake session. These sessions are an opportunity for the therapist and client to get to know each other and discuss goals and the reason for counselling. These sessions are usually between 60-75 minutes and aim to cover the initial paperwork, including informed consent and practice policies (such as cancelation and rescheduling). We also gather relevant information about your background and history. We will then discuss and design a treatment plan together, considering the frequency of sessions as well as primary and secondary targets.

This is a difficult question to answer, as this depends on several factors. Therapy can take years or be done within a single session, as each individual is looking for different things, and has different goals. From experience, when individuals seek professional help it usually happens after struggling for a long period of time and not before trying to solve a problem on their own. Thus most of the time therapy tends to last for at least a few months. 

In order for you to have a better idea about your own process, we encourage you to think about a few things. What is happening for you at this moment that brought you to therapy? What do you think happened in your past that might be affecting your wellbeing now? What is holding you back?

Regardless of what your answers are, one thing is certain: going to therapy consistently will help. We usually suggest either weekly or biweekly sessions. There will also be situations when you may need more sporadic appointments, such as monthly, towards the end of your treatment. It is important to keep in mind that most of the change happens between sessions when you are committed to trying different approaches and working with your therapist’s guidance.

This can definitely happen. Sometimes the therapist just does not have the expertise to treat your problem. Other times it is a matter of ‘clicking’. Whatever your case is, the best way to approach the situation is to have an honest conversation with your therapist. Keep in mind that the most important thing in counselling is to establish a positive therapeutic relationship between client and therapist. Therefore, if you do not feel it is the right fit, if you do not feel safe or willing to trust and share information with your therapist, let them know sooner than later. Chances are they will be happy to refer you to someone else that suits your needs better and guide you towards your goals.
Unfortunately Psychologist fees are not covered by Alberta Health Care. Thankfully several extended health benefit plans will provide either full or partial coverage, through reimbursement. It is recommended that you check with your insurance provider to see if you have such coverage. It is also important to mention that expenses for psychological services may be claimed on your tax return under tax deductible health care expenses.
This is something that you and your therapist will need to discuss during the intake session. Keeping in mind that the duration of your treatment is highly dependent on the frequency of sessions and severity of the concern.